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Privacy Policy

By visiting www.libelula-studio.com, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.

Libelula Ltd (“LIBELULA”, “we”, “our”, “us”) respects the privacy rights of its online visitors (“you”, “your”, “yours”) and recognizes the importance of protecting the information collected about them. Our Privacy Policy states how we collect store and use the information that you provide us with.

If you are under 18, we require that you inform a parent or guardian about LIBELULA’s Privacy Policy and Terms and Conditions as well as require their consent to these before registering with LIBELULA or placing an order.

By using a third party payment processor we ensure that your personal bank details are kept safe whilst shopping online. We thus store no bank card details on our customers. However, we do create a unique customer account for each of our online clients in order to be able to better respond to our customers' unique needs.

WHAT PERSONAL INFORMATION WE COLLECT?

Please note that this policy applies to LIBELULA and/or its subsidiaries, but not to websites maintained by other companies or organisations to which we link. LIBELULA is not responsible for any personal information you submit to third parties via our website. Please ensure that you read the Privacy Policy of such other companies or organisations before submitting your details. Furthermore, from time to time LIBELULA may employ third party business partners to collect personal information on LIBELULA’s behalf. In such cases, these third parties will be subject to confidentiality agreements and instructed by LIBELULA to comply fully with the LIBELULA Privacy Policy as set forth herein.

When placing an order with us for the first time, you will be required to register with us and complete certain required fields on an order form as we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit card billing address(es) so that we can process and fulfill your order. You may also choose to store your credit card details with us. This will only be done with your consent. Saved card details will never be shared with third parties and will only be used to process your order, using our payment partner's systems. Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order. We may provide you with and/or ask you to use passwords and other means for you to be able to access certain areas of the Site such as My Account. Where we do so, it is on the condition that you shall be responsible for ensuring that such Secure Access is kept secure and confidential at all times.

WHAT ABOUT COOKIES?

Our Site uses cookies to keep track of how often you visit our site, the contents of your shopping cart, previous purchases and to deliver content specific to your interests. (A cookie is a piece of information that is stored on your computer's hard drive by your web browser which tracks your movements within websites.) If you choose not to receive cookies, you may still utilize most of the sections on our website, including the ability to purchase items. Most browsers are automatically set to accept cookies but usually you can alter the settings of your browser to prevent automatic acceptance.

LIBELULA reserves the right to amend the duration of promotions and cancel any promotions running on www.libelula-studio.com at its sole discretion any time, with or without notice.

HOW YOUR INFORMATION MAY BE USED

LIBELULA may use your personal information for the processing of orders, payments and to provide you with a personalized shopping experience. We will also use your details to fulfill and deliver your orders as well as manage your online account. Your personal information will also be checked with credit agencies to prevent fraud. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.

We may also use your personal information to send you marketing updates but only ever in accordance with your preferences. We do not sell your details onwards to for example third party marketing companies.

Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs. If we change our policy on disclosure to others, we will inform you and give you the choice of opting out.

Where LIBELULA promotes special events, limited edition products or online competitions and email address data is collected, email addresses will automatically be included in our regular newsletter subscription service. Subscribers may however unsubscribe at any time by using the unsubscribe link at the bottom of all email communication.

HOW YOU CAN ACCESS AND, IF NECESSARY, CHANGE YOUR PERSONAL INFORMATION

If for any reason you are concerned that the personal information held by Libelula is not correct, please visit the website and, after logging into the site using the "Sign In" menu on the home page; your personal information will be made available for review and change in the "My Account" section. Only you or, upon your request, the Customer Care department, may access your personal data from the website using your password and User ID.

YOUR CONSENT

By visiting www.libelula-studio.com, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.